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Customer Service Manager

Work type: Permanent Full Time
Location: Melbourne
Job no: 497517

The Role
Are you a strong people leader who can manage all facets of the operational and budget management of a branch. Well, here at Elgas we are in search of a highly skilled Customer Service Manager to join the Sales team managing the two regional centres based at Traralgon and Bairnsdale, VIC.

This opportunity offers an attractive salary and a rewarding work environment where all your efforts are recognised. In addition, we will provide in-depth training and support, giving you the confidence to know that all the hard work you put in is backed up by a world class organisation.

The Candidate
Your responsibilities will include;
• To manage and lead a team in marketing LPG to a satisfied and growing customer base in the safest, efficient and profitable manner.
• Preparation of annual budgets to achieve budgeted sales, service charges, customer and appliance growth targets
• Manage costs within Customer Centre budget
• Debtor management
• Create a culture of safety, co-operation, efficiency and success
• Conduct weekly team and monthly safety meetings.

Process Improvement:
• Monitor and ensure delivery of schedules produced from the scheduling team or dispatchers meet customer requirements and fit within approved fatigue requirements
• Work collaboratively with other functions to maximise customer service levels
• Drive improvement in the provision of services to customers
• Ensure all customers have a valid, in date Supply Agreement.
• In conjunction with the relevant sales team, re-sign customer accounts as they become due
• Any other duties as requested by the Regional Manager

We are looking for an individual who has;
• A minimum of 3 years of branch / customer management experience
• Strong people and budget management experience
• Highly developed verbal, written and telephone communications skills
• An ability to deal with customers on a senior level
• Dispute resolution experience
• Strong clerical, administration and computer skills
• Multi-tasking ability

This role will allow you access into an organisation that will enable you to take ownership and utilise your strong management ability and ultimately set you up on the road to your ideal career.

Here at Elgas
Elgas is an equal opportunity employer and encourages applications from women and men of all ages, including Indigenous Australians and people with a disability.

We're local, with over 40 service centres around the country to ensure rapid supply and reliable delivery in virtually every area. Our customers get convenient 24/7 Online Services for orders, payments and account information.

Elgas offers a diverse range of employment opportunities for outstanding individuals, including the possibility of career advancement opportunities with BOC and the global Linde Group.

We seek people who want to be part of a Team that is proud of its product, its people and wants to provide customers with the best service in the industry.

If being part of a highly-motivated team and operating in an autonomous environment, where you have ownership, accountability and challenges, is important to you, then you're on the right track with Elgas.

'Put your energy to work at Elgas'

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